Sample Interview Questions

 

Follow-up

Monitoring the results of delegations, assignments, or projects, considering the skills, knowledge, and experience of the assigned individual and the characteristics of the assignment or project.

• Have you ever gathered information from peers/team members/others in the organization to be sure tasks were completed on time?  Tell me about one of those situations.

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Customer Focus

Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

• Tell me about the interaction you had with your most difficult customer.  How did you handle the situation?

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Initiating Action

Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

• Have you taken any steps to make your job easier/more efficient/more productive?  Give me an example.